If you would like to delete your Sadler's Wells account and have your personal data removed from your system, please email tickets@sadlerswells.com. To confirm we select the correct record, please include one of the following as additional verification.
- the postcode of the address that is held on your account;
or - the last 4 digits of the phone number that is held on your account.
Once confirmed, our Ticket Sales Team will then proceed with the deletion of your account and be able to provide further information on how long this will take to process. Usually this takes place within 28 days of the request. However, if you have any upcoming performances booked, your data will be scheduled for removal 28 days after the date of the performance.
If you have previously made a Gift Aid declaration that we have made a claim on, we must keep a record of this declaration for 7 years.
Our Ticket Sales Team will be able to provide further information and guide you on your request.